Q: Why my flag pole tangles?
A: If your flag pole tangles, you can hang the flag slightly loose then the spinners will work and the flag no longer tangles.
Q: What should be noticed when I use the flag holder?
A: When you use the bracket to install the flagpole, the screw on the bracket doesn't need to be inserted into the pole (it will break the pole if you screw too tight), just let the bracket touch the pole then fix them
Q: Will there be color differences?
A: Due to different light and monitors, there might be a little difference between product and pictures online. Hope you could understand.
Q: Can I cancel an order once I've placed it?
A: Usually we will process the order within 24 hours, you can cancel it before shipment (please contact us within 12 hours). But if the order was shipped, it could not be cancelled. Our customers appreciate our fast shipping times and this is only possible if the shipping process starts immediately. Hope you could understand.
Q: Can I use two coupon codes?
A: While you cannot use two coupon codes on the same order, you can use the best coupon code on items that are already marked down, which will really boost your savings!
Q: What's the shipping time of expedited shipping?
A: Expedited shipping is a 5-7 business days for North America, Australia and Asia countries. For address in Europe, the shipping time will be 1-2 days longer. This is after our processing time.
Q: Why your shipping charges seem high?
All the major carriers, including USPS, UPS and FedEx have steadily increased their rates and they usually do so twice per year. Shipping costs are based on your delivery address, weight and dimensions of the items you ordered. For wholesale orders, please contact us for more reasonable shipping.